:root{--orange: #E16C35;--teal: #5BB6BC;--blue-black: #0D1529;--bg: #f5f6f8;--card: #ffffff;--border: #e3e6ec;--text: #0D1529;--muted: #6b7280;--green: #3a9d5d;--radius: 14px;--shadow: 0 1px 3px rgba(13, 21, 41, .06), 0 6px 18px rgba(13, 21, 41, .05)}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font-family:GT America,Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;-webkit-font-smoothing:antialiased}a{color:var(--orange);text-decoration:none}a:hover{text-decoration:underline}.wrap{max-width:1040px;margin:0 auto;padding:28px 20px 60px}.header{display:flex;align-items:center;gap:16px;margin-bottom:26px}.avatar{width:56px;height:56px;border-radius:50%;background:var(--blue-black);color:#fff;display:grid;place-items:center;font-weight:700;font-size:20px;letter-spacing:.5px}.header h1{margin:0;font-size:26px}.header .sub{color:var(--muted);font-size:14px;margin-top:2px}.badge{display:inline-block;padding:3px 10px;border-radius:999px;font-size:12px;font-weight:600;background:#3a9d5d1f;color:var(--green);margin-left:8px}.badge.inactive{background:#6b728026;color:var(--muted)}.stat-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:22px}.card{background:var(--card);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);padding:18px 20px}.stat .label{color:var(--muted);font-size:13px;font-weight:600;text-transform:uppercase;letter-spacing:.4px}.stat .value{font-size:32px;font-weight:700;margin-top:6px}.stat .hint{color:var(--muted);font-size:13px;margin-top:2px}.two-col{display:grid;grid-template-columns:1fr 1fr;gap:16px}.section-title{font-size:13px;font-weight:700;text-transform:uppercase;letter-spacing:.4px;color:var(--muted);margin:0 0 12px}.csat-score{font-size:48px;font-weight:800;line-height:1}.csat-score small{font-size:18px;color:var(--muted);font-weight:600}.bar-row{display:flex;align-items:center;gap:10px;margin:6px 0;font-size:13px}.bar-row .lab{width:38px;color:var(--muted)}.bar-track{flex:1;height:9px;background:#eef0f4;border-radius:999px;overflow:hidden}.bar-fill{height:100%;background:var(--teal)}.bar-row .cnt{width:28px;text-align:right;color:var(--muted)}.mult-card{text-align:center}.mult-value{font-size:54px;font-weight:800;color:var(--orange);line-height:1}.mult-card .label{color:var(--muted);font-weight:600}.comment{border-top:1px solid var(--border);padding:12px 0}.comment:first-child{border-top:none}.comment .meta{display:flex;gap:8px;align-items:center;color:var(--muted);font-size:13px}.stars{color:var(--orange);letter-spacing:1px}.mention-tag{font-size:11px;font-weight:700;color:var(--teal);border:1px solid var(--teal);border-radius:6px;padding:1px 6px}table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:10px 12px;font-size:14px;border-bottom:1px solid var(--border)}th{color:var(--muted);font-size:12px;text-transform:uppercase;letter-spacing:.4px;cursor:pointer;-webkit-user-select:none;user-select:none}tbody tr:hover{background:#fafbfc;cursor:pointer}.pill{font-size:12px;font-weight:600;padding:2px 8px;border-radius:999px}.pill.yes{background:#3a9d5d1f;color:var(--green)}.pill.no{background:#e16c351f;color:var(--orange)}.pill.muted{background:#eef0f4;color:var(--muted)}.btn{display:inline-block;background:var(--orange);color:#fff;border:none;border-radius:10px;padding:9px 16px;font-weight:600;font-size:14px;cursor:pointer}.btn.secondary{background:var(--blue-black)}.btn.ghost{background:transparent;color:var(--blue-black);border:1px solid var(--border)}.toolbar{display:flex;justify-content:space-between;align-items:center;margin-bottom:18px;gap:12px;flex-wrap:wrap}.backlink{font-size:14px;color:var(--muted);display:inline-block;margin-bottom:14px}.coming-soon{color:var(--muted);font-style:italic}.muted{color:var(--muted)}.right{text-align:right}.note{font-size:13px;color:var(--muted);background:#5bb6bc14;border:1px solid rgba(91,182,188,.3);border-radius:10px;padding:10px 14px;margin-bottom:16px}.center-msg{text-align:center;padding:80px 20px;color:var(--muted)}.login-wrap{min-height:80vh;display:grid;place-items:center;padding:20px}.login-card{width:100%;max-width:360px;padding:28px 26px}.login-input{width:100%;padding:11px 13px;font-size:15px;margin-top:6px;border:1px solid var(--border);border-radius:10px;outline:none}.login-input:focus{border-color:var(--orange)}.login-error{color:var(--orange);font-size:13px;margin-top:8px}.signout{position:fixed;bottom:14px;right:14px;z-index:10;background:var(--card);color:var(--muted);border:1px solid var(--border);border-radius:8px;padding:6px 12px;font-size:13px;cursor:pointer;box-shadow:var(--shadow)}.signout:hover{color:var(--text)}@media (max-width: 760px){.stat-grid{grid-template-columns:repeat(2,1fr)}.two-col{grid-template-columns:1fr}}